Frequently Asked Questions
Q: What is the earliest I can Check-in?
A: Check-in time commences at 2pm
Q: What is the latest I can Check-out?
A: Check-out is prior to 10am on your departure day. Late check-out requests must be pre-approved by Management and will incur a fee.
Q: Can I arrive late?
A: Yes, please give us a call if you're wanting to arrive after 6pm
Q: What time is the office open?
A: Reception hours are 8am-12:30pm, 1:30pm-6pm, 7 days per week. Closed 12:30-1:30
Q: Do you have free parking?
A: Yes, each reservation is allocated 1 car bay. The white building has undercover parking, there is open air parking behind the red brick building and there is also an area suitable for trucks, boats, trailers etc. Parking for large vehicles, trailer, boat etc is limited and subject to availabilty upon arrival so it is best to make arrangements prior to arrival.
Q: Are your rooms non-smoking?
A: Yes, all rooms at The Jetty Resort are non-smoking and the is a $200 penalty if breached.
Q: Do you have a restaurant?
A: No, however chargeback facilities are available at local restaurants. Continental breakfast can be ordered at reception and delivered to your room. Our friendly reception staff can advise you of the popular local cafes and restaurants.
Q: Do you have wireless internet in guest rooms?
A: Yes, WiFi is free for the duration of your stay.
Q: Do you have an outdoor entertainment area?
A: Yes, we have a free shaded BBQ area including tables and seating.
Q: Which room styles guarantee a balcony?
A: Pool view suite, pool view apartment and ocean view apartment. Some of the ocean view spa suites have a balcony but not all of them.
Q: How close are you to the shops?
A: 2 minutes by car to Boulevard Shopping Centre with various shops including Woolworths and K-hub PLUS chemist, newsagent, clothing outlets, Prouds, Flight Centre, Reject Shop, liquor store, fishing and tackle, bakery.
Q: How close are you to restaurants?
A: The Jetty Resort is within 2-5 minutes by car of a number of restaurants and fast food outlets including McDonalds, Subway, Red Rooster, various local restaurants and cafes. Reception staff can assist with directions during office hours.
Q: Do you have Foxtel?
A: Yes, Foxtel is free in all rooms
Q: How often are the rooms serviced?
A: With the exception of the 2 bedroom apartments, all rooms are serviced every second day (clean towels, beds made, bins emptied) then after 7 days the rooms are scheduled for a full clean (clean sheets, vacuum, bathroom cleaned). The 2 bedroom apartments receive a full clean every 7 days and on departure. Each guest is responsible for washing and drying their own dishes (extra charges apply if you prefer our cleaners to attend to dirty dishes).
Q: What is your Cancellation Policy for Direct Bookings?
A: Low and Mid season cancellations must be received at least 7 days prior to check in date, the deposit will be refunded.
High season cancellations require 14 days written notice prior to check in. Christmas, January and long weekend cancellations received less than 14 days prior to check in receive no refund.
Detailed cancellation information is available via the Term & Conditions link on The Jetty Resort website. https://www.thejettyresort.com.au/t-and-c
Cancellation of reservations made via online travel agents are subject to specific terms and conditions of the agent.
Q: How do I guarantee my booking?
A: Credit card details are required to confirm all reservations. A pre-authorisation on your credit card of $200 or $200 cash bond may be required on arrival.
Q: Do I need to pay a deposit for Direct Bookings?
A: Yes, 1 night’s tariff is required as a deposit and the balance is settled on arrival.
Deposits for reservations made via online travel agents are subject to specific terms and conditions of the agent.
Q: Which debit and credit cards do you accept?
A: Mastercard and VISA card, however AMEX and Diners are unavailable.
Q: Is there a lift to the upper level rooms?
A: No, some standard rooms in the red brick buildings are on ground level, some are on the first floor, accessed via a staircase. In the white building, there is approx 10 stairs to the first floor and the apartments on the second floor have additional staircase access of approx 26 stairs.
Q: What if I leave something behind on departure?
A: All lost property is held for 4 weeks during which time you can arrange for collection.
Q: Can I bring my pets?
A: No, The Jetty Resort does not allow any pets onto the property. This includes animals in vehicles.