Frequently Asked Questions
Q: What is the earliest I can Check-in?
A: Standard check-in time is 2pm
Q: Can I arrive late?
A: Yes, please give us a call if you're wanting to arrive after 6pm
Q: Do you have free parking?
A: Yes, the white building has undercover parking, there is open air parking behind the red brick building and there is also a large area suitable for trucks, boats, trailers etc
Q: Are your rooms non-smoking?
A: Yes, all rooms at The Jetty Resort are non-smoking
Q: Do you have a restaurant?
A: No, however chargeback facilities are available at local restaurants. Continental breakfast can be ordered at reception and delivered to your room. Our friendly reception staff can advise you of the popular local cafes and restaurants.
Q: Do you have wireless internet in guest rooms?
A: Yes, WiFi is free for the duration of your stay.
Q: Do you have an outdoor entertainment area?
A: Yes, we have a free shaded BBQ area including tables and seating.
Q: How close are you to the shops?
A: 2 minutes by car to Boulevard Shopping Centre with various shops including Woolworths and Target PLUS chemist, newsagent, clothing outlets, Prouds, Flight Centre, EB Games, Reject Shop, Sanity, liquor store, fishing and tackle, bakery.
Q: How close are you to restaurants?
A: The Jetty Resort is within 2-5 minutes by car of a number of restaurants and fast food outlets including McDonalds, Subway, Red Rooster, Sumo Salad, various local restaurants and cafes. Reception staff can assist with directions during office hours.
Q: Do you have Foxtel?
A: Yes, Foxtel is free in all rooms
Q: How often are the rooms serviced?
A: With the exception of the 2 bedroom apartments, all rooms are serviced daily (clean towels, beds made, bins emptied) then after 7 days and on departure the rooms are scheduled for a full clean (clean sheets, vacuum, bathroom cleaned). The 2 bedroom apartments receive a full clean every 7 days and on departure. Each guest is responsible for washing and drying their own dishes (extra charges apply if you prefer our cleaners to attend to dirty dishes).
Q: What is your Cancellation Policy?
A: Cancellations must be made at least 48 hours prior to check in date and incur a $25 administration fee. Cancellations received less than 48 hours prior to check in, the full amount for the first cancelled night will be charged. December, January and long weekend cancellations require 21 days written notice prior to check in and incur a $25 administration fee. Christmas, January and long weekend cancellations received less than 21 days prior to check in receive no refund.
Q: How do I guarantee my booking?
A: Credit card details are required to secure room booking or a $200 cash bond. A pre-authorisation on your credit card of $200 may be required on arrival.
Q: Do I need to pay a deposit?
A: Yes, for most bookings 1 night’s tariff is required as a deposit and the balance is settled on arrival.
Q: Is there a lift to the upper level rooms?
A: No, some standard rooms in the red brick buildings are on ground level, some are on the first floor, accessed via a staircase. In the white building, there is approx 12 stairs to the first floor and the apartments on the second floor have additional staircase access of approx 25 stairs.