Terms and Conditions

TERMS AND CONDITIONS OF BOOKING & OCCUPANCY

  1. Please read these conditions carefully. On checking-in each person (“the Guest”) acknowledges and agrees that these conditions apply and extend to any person (also referred to as “Guest” or "Invitee") occupying or visiting The Jetty Resort ("the Company") and/ or using the facilities in the complex at the invitation of or with the authority of the Guest.
  2. Charges must be paid by cash, bank cheque or credit card before occupancy commences.
  3. Credit and Debit cards accepted include MasterCard and Visa card. American Express and Diners cards are not accepted.
  4. Where a credit card is not available a $200 cash bond will be required on check in for any damages or charges, as will Drivers license or passport details.
  5. At time of booking a deposit is required for all bookings. Refer to Deposit and Cancellation policy.
  6. Occupancy starts and finishes on the dates shown on the confirmation email and/or invoice. Check in commences at 2pm. Check out is prior to10am on departure date.
  7. There is no refund for early departure.
  8. In the event of the Guest desiring to cancel the booking, refer to the deposit & cancellation policy. The Jetty Resort encourage all guests to obtain appropriate travel insurance.
  9. Only the number of Guests shown on the reservation may stay.  Additional undeclared adults, children & infants will not be permitted to stay with the existing reservation. Any breach of this policy will result in immediate cancellation of the reservation, including instant eviction without refund. Security cameras have been installed throughout the property as an added precaution. Guests in rooms after 10pm are deemed as overnight guests.
  10. Swimming pool, playground and BBQ areas are for the use of in-house guests only.
  11. An additional charge of $150.00 will apply for any keys which are lost or damaged.
  12. Smoking is not permitted in any rooms or within 5m of any entrance. A minimum charge of $200 applies if breached. Management reserves the right to terminate your accommodation if this policy is breached and all pre paid funds will be forfeited. Any charges and/or call out fees resulting from any fire service being called to The Jetty Resort will also be payable by the Guest and are in addition to the $200 penalty.
  13. Disturbance/Noise Complaints can be reported to reception or contact the after- hours Caretaker. Offending Guests will be charged a $100 fee if a Jetty Resort representative is called in after 9pm.
  14. After hours emergencies: A message can be left for the Caretaker by calling 90713333 or use the intercom at reception.
  15. Lock-Out Procedure: A fee of $50 will be charged in the event staff are called out between 6pm – 8am due to misplaced or lost keys to gain access to the property. In the event of being locked out please dial 08 90713333.
  16. We accept bookings in good faith and these bookings may be subject to change. We cannot be held responsible for circumstances beyond our control. That is, if the property is sold or withdrawn from the letting pool, if the property is altered in any way, or any other bona fide reason.
  17. The Guest will be liable for payment of any charges incurred by the Guest together with all replacements and necessary costs for any damage or loss to the apartment and its contents or the Body Corporate property caused by the Guest.
  18. Any excessive cleaning over and above normal levels will be charged to the Guest.
  19. The accommodation must not be used for any unlawful purpose.
  20. Neither the Body Corporate, the Manager nor the apartment owner is liable for any damage or loss of property which the Guest may sustain while on the complex.
  21. Whilst care is taken to ensure that the description of facilities at The Jetty Resort is accurate we cannot be held responsible for any misinterpretation. If any feature or facility is essential to the Guest’s requirements we suggest the Guest checks this with the reservation staff at time of booking.
  22. The Guest authorises the Manager to charge the credit card provided with the booking for any loss, damage, monetary contribution for which the Guest is liable under this document or otherwise.
  23. If the occupancy ends or is terminated, the Guest must immediately vacate the apartment. The Manager is authorised to do whatever is required to enforce the eviction to the Guest and removal of the Guest’s property.
  24. Animals or pets are not to be brought onto the premises, with the exception of service dogs.
  25. Under 18’s: All Guests under the age of 18 years must be accompanied by a parent/guardian or an individual over the age of 18 years. We reserve the right to refuse any booking if the legal guardian over 18 years cannot provide current photo ID on check in.
  26. The Guest agrees to pay daily rate on apartment for any downtime on the unit caused by damage by the Guest. (i.e.: Unit cannot be rented out)
  27. The Manager may inspect the apartment at any time with reasonable notice and at any time without notice if the Manager is of the opinion that there has been a breach of these conditions


DEPOSIT POLICY

This policy applies to direct reservations (via phone, email, walk-in). Reservations made online will have conditions specific to the particular online travel agent/booking site.

  1. A booking that has not been confirmed by a deposit being paid is not guaranteed.
  2. A deposit of 1 night tariff is due when the reservation is made and will confirm a booking.
  3. The balance of the tariff is due on arrival (or such other time as stated).


CANCELLATION POLICY

The Jetty Resort encourage all Guests to obtain appropriate travel insurance.

The Jetty Resort adopts the following practice when dealing with cancellation of a reservation. This policy applies to direct reservations (via phone, email, walk-in). Reservations made online will have conditions specific to the particular online travel agent/booking site.

High Season:
Includes Long Weekends, Easter, 1st Dec to 1st Feb, and School Holidays

  • If the booking is cancelled 14 days or more prior to the planned date of arrival, there will be a full refund.
  • If the booking is cancelled less than 14 days prior to the planned arrival date, there will be no refund unless and until the premises are re-let for the total period of the original booking. 


Low and Mid Season:
All other dates excluding High Season periods.

  • If the booking is cancelled 7 days or more prior to the planned date of arrival, there will be a full refund.
  • If the booking is cancelled less than 7 days prior to the planned arrival date, there will be no refund unless and until the premises are re-let for the total period of the original booking. 
  • High season cancellation policy applies to group bookings of 5 or more rooms, all year round.


Short Notice Bookings

  • Where a booking is made less than 48 hours prior to the planned arrival date, there will be no refund unless and until the premises are re-let for the total period of the original booking

.

FORCE MAJEURE EVENT

1.1  "Force Majeure Event" means any act of God, war, terrorism, fire, flood, cyclone or any other extreme weather conditions, loss of power, epidemics or pandemics (including COVID_19), public health emergencies, industrial disputes, slow-downs or other strike, riots or civil unrest, acts of government, semi government or other authorities, state and or federal government restrictions, including (but not limited to) restrictions on travel and gatherings, inability to obtain any necessary licence or consent and delays caused by sub-contractors, suppliers or other third parties (including telecommunications carriers), material shortages or other disruption to The Jetty Resort's services beyond its control.

1.2  If any Force Majeure Event results in The Jetty Resort being prevented from, or delayed in, performing any of it's obligations to the Guest

     (a) then such a delay or prevention of performance shall not be deemed to be a breach of contract or any other obligation placed upon the Company under these terms and conditions

     (b) no loss or damage shall be claimed by the customer from the Company by reason thereof; and

     (c) the Company shall use its best endeavours to minimise and reduce any period of suspension occassioned by any Force Majeure Event.

1.3  In the event of a Force Majeure Event, the Company, in its absolute discretion may:

      (a) cancel or modify any existing accommodation reservations;

      (b) substitute different or equivalent accommodation in place of cancelled or modified reservations;

      (c) postpone, cancel or delay (either in relation to the departure or arrival times or the duration of the itinerary) any aspect of the reservation if in the absolute discretion of the Company it is necessary to do so;

      (d) offer a transfer of the reservation, or part thereof, to an alternative date within 12 months (or such longer period as is reasonable and determined by the Company in the circumstances), which transfer option is subject to availability;

      (e) offer a credit, to the value of any monies paid, which credit will be transferable to another person and valid for travel within 12 months from the issue date (or such other longer period as determined by the Company in its absolute discretion), provided that:

        (i) any additional costs payable on the new reservation will be payable by the Guest in full at the time of booking;

        (ii) additional costs may apply for the reservation in future seasons; and

        (iii) the credit, or any balance on a partially used credit, is not redeemable for cash.

AMENDMENTS TO RESERVATIONS

  • Amendments by the Company

 1.1  Prices and products, including (but not limited to) accommodation and products as shown on the Company's website are subject to change.  The Company reserves the right to change this information without notice.

1.2  The Company reserves the right to:

         (a) cancel or modify any reservations within the itinerary;

         (b) substitute different or equivalent reservations within the itinerary in place of cancelled or modified reservations;

         (c) postpone, cancel or delay (either in relation to the arrival or departure dates and times, or the duration of the itinerary) any such aspect of the reservation if in the absolute discretion of the Company it is necessary to do so.

1.3  In the event of any change, modification, cancellation, postponement or delay the Guest acknowledges that the Guest will have no right of refund and no right to claim compensation for any loss and or cost incurred by reason of the change, modification, cancellation, postponement or delay.

  • Amendments by the Guest

1.4  All booking amendment requests must be received in writing from the Guest via email no less than 14 days prior to the arrival date.

1.5  The Company may consent to the amendment of a portion of or all of the booking in its absolute discretion.

1.6  The Guest is responsible to ensure any components booked separately are appropriately amended by the Customer.

1.7  The Guest is responsible for any costs incurred in connection with the amendment request, including (but not limited to) new season or other rate increases, third party provider fees, and any rebooking fees payable to the Company.

GOVERNMENT REQUIREMENTS/COVID-19

1.1  If the Guest contracts COVID-19 (or any other pandemic virus or disease) within 14 days of the scheduled arrival date, or is instructed to self-isolate by the applicable Government or other authorising body or other persons, the Guest must notify the Company in writing. In such circumstances, the Guest (and any other Guest cancelling as part of the booking) will not be able to and  will not be granted permission to stay at The Jetty Resort. The Company, in its sole discretion, may offer to the Guest a transfer of the reservation to an alternative date (subject to availability). The Company reserves the right to request supporting evidence of any contraction of COVID-19 or instruction to self-isolate.

1.2  Where the Guest presents with an elevated temperature or other symptoms of COVID-19 or any other communicable disease or virus (whether you are aware of the condition or not), the Company may in its absolute discretion:

      (a) refuse the Guest entry to the premises;

      (b) request that the Guest wears a face mask or other protective equipment;

      (c) request that the Guest undertakes a Rapid Antigen Test; and or

      (d) request that the Guest leaves the premises at the earliest possible and safest opportunity.

1.3  Where clauses 1.2(a) and (d) apply, the reservation will be deemed to have been cancelled by the Guest and the Company's usual cancellation policy will apply.  All costs incurred by the Guest and or the Company as a consequence will be at the Guest's own expense.  The Guest shall not be entitled to any refund of monies paid by the Guest to the Company under these circumstances.

1.4  Where the Guest presents with an elevated temperature or other symptoms of COVID-19 or any other communicable disease or virus and obtains a negative result to a COVID-19 test, the Company may in its absolute discretion allow the Guest entry to the premises.

1.5  The Guest shall comply with all vaccination and or testing requirements and or directions by:

      (a) the applicable Government (Federal and State)

      (b) health authority or other authorising body;

      (c) the Company (The Jetty Resort); or

      (d) any third party provider,

         in relation to COVID-19 (or any other disease or virus), for entry to any area within The Jetty Resort premises.

1.6  Where the Guest:

      (a) is unable to meet any requirement (including where the applicable Government, health authority or other authorising body requirement is introduced subsequent to the booking);

      (b) cancels the booking: or

      (c) is unable to travel to The Jetty Resort,

      as a result of a requirement referred to in clause 1.5 above, the Guest shall forfeit all monies paid to the Company.

1.7  Where the Guest does not comply with any requirement referred to in clause 1.5 above, the Company reserves the right to decline the booking, cancel the booking or refuse the Guest access to The Jetty Resort premises at the Company's absolute discretion and at the Guest's cost.

1.8  Where the Guest is unable to utilise the reservation, or any part thereof, due to COVID-19 (or any other pandemic) border closures and or travel restrictions, (including restrictions that are either not removed as expected or extended), imposed or reimposed  by the applicable Government or other authorising body, the Company, in its sole discretion, may offer to the Guest:

      (a) a transfer of the reservation, or part thereof, to an alternative date within 12 months (or such longer period as is reasonable and determined by the Company in the circumstances), which transfer option is subject to availability; or

      (b) a credit, to the value of any monies paid, which credit will be transferable to  another person and valid for travel within 12 months from the issue date (or such other longer period as determined by the Company in its absolute discretion), provided that:

           (i) any additional costs payable on the new reservation will be payable by the Guest in full at the time  of booking;

           (ii) additional costs may apply for the reservation in future seasons; and

           (iii) the credit, or any balance on a partially used credit, is not redeemable for cash.

1.9 The Guest releases and indemnifies the Company from any liability, loss or damage, of any nature, that may occur to the Guest, the Company or any other person (including but not limited to persons utilising the same accommodation booked). Such liability, loss or damage may include (but is not limited to) all costs, losses and expenditures arising from the Guest's use of the facilities, any cancellation of the reservation, or any injury, illness or death of the Guest or any person.


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